Item Personalization
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Estimated Delivery:Apr 18 - Apr 22
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Item Personalization
Shipping Policy
We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please send our Customer Service Team an email at sale@picturelaser.com
How will my order be shipped?
Our normal shipping method is ground, which usually arrives within 1-3 business days after we process your order. We do not ship or deliver on Saturdays and Sundays. If your order requires expedited shipping, we offer next-day or next-day air shipping for express shipping methods. You can upgrade to express shipping on our checkout page. Our standard shipping and handling includes insurance.
When will my order be delivered?
Your delivery time depends on the shipping method you choose. When calculating delivery time, keep in mind that all orders have 1-2 business days processing time in addition to shipping time.
Ground Shipping: 1-2 business days processing time + 1-3 business days shipping time = 2-5 business days delivery time.
Next Day Air Shipping: 1-2 business days processing time + 1 business day shipping time = 2-3 business days delivery time.
Why Picturelaser?
How does it work?
Customize Your Unique Crystal Picture Gift
How does it work?
Customize Your Unique Crystal Picture Gift
Please read the product size description before uploading. Different sizes can only accommodate a certain number of figures.
if the figures exceed the limit, the crystal produced will be very poor viewing, so please select the correct photo to upload and adjust it until it is displayed in a position you are satisfied with.
Choose your customization requirements, we can add text information, or print your photo background, and there are a variety of LED bases to choose from.
Please check and confirm your customized information carefully before submitting. We will process your images within 12 hours after you place the order. Our production specialists will engrave your 3D image inside the crystal using subsurface engraving technology.
Usually we ship within 2 days, FEDEX will arrive within 3-4 days, you will get your crystal photos quickly.
Customize Your Decoration
Discover more in our FAQ
How do i choose the crystal?
Each of our crystals has a size and applicable number of figures. If it exceeds the maximum number of figures, it will affect the overall viewing effect, so please read the maximum number of figures for engraving the crystal carefully before uploading the picture. If it exceeds the specified number of figures, please choose a larger size.
What types of image files do you accept？
We can process almost any image file format. The most common file formats include JPG, JPEG and PNG.
Do you limit image content?
We cannot accept violent crimes or images that are harmful to children
Can I keep the photo background?
Yes, you can choose to keep the photo background and we will etch it onto your crystal for you.
Do I need to add a light base to my 3D crystal?
The crystal is transparent and the etching is all white. If the background is all white then it is difficult to see the design, so we usually recommend customers to buy it with a lamp holder. We provide a variety of lamp holders for you to choose from. Light can give life to the crystal.
How long does it take to process an order?
We usually complete production within 1-2 working days, and then choose FEDEX or USPS to ship according to the order. Usually the delivery time of FEDEX is 2-3 days, and the delivery time of USPS is 2-5 days.
How to engrave an image on crystal?
The image to be engraved is prepared using specialized software that controls the laser.When the crystal is placed within the laser engraving machine, the laser is directed at the specific points on the crystal's surface, following the pattern provided in the digital file.The laser interacts with the crystal's surface, causing microfractures or a change in the surface texture.
The heating effect of the laser can create a frosted appearance on the crystal. As the laser moves across the crystal, it creates a frosted design or image by removing material in a controlled manner. The result is a high-precision, detailed engraving on the crystal surface.