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Picturelaser - FAQ (3D/2D Crystal) – picturelaser
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FAQ

Picturelaser - FAQ

  • How does it work?

Upload your photos from any device or social media platform, it takes 2 minutes :)
Using proprietary software and artistic touch we’ll convert your 2D image to a “live” 3D model, engrave it into the crystal, ship it and Et voilà! - your memories are alive!

  • How do you place the 3D image inside the crystal?
We use state of the art software and machinery to conduct sub-surface laser engraving.
High intensity laser beam is focused to a point at the depth of the crystal and generates a tiny etch, the density of the dots dictates the shade and the 3D placement of millions of dots generates a full 3D image.
  • What are the crystals made of?
We use top quality K9 crystals, it’s highly durable, and preserves its clarity for lifetime.
  • Will it fade over time?
Nope! The etching process changes the structure of the crystal and it will not fade even over a lifetime.
  • How long will it take to receive the goods?
We will complete the crystal engraving within 1-2 working days after you place an order, and deliver it within 1-5 working days.
  • Are the crystals easy to break?
K9 crystals will preserve their unique characteristics for years without any degradation if handled with care.
However, it is quite fragile and we advise placing them in a secure location.
  • Which payment methods do you support?
We accept most Credit Cards and PayPal.
  • Do you have a physical store?
Our current factory is in the United States, and the production and delivery are also in the United States, but there is no physical store at present, but there will be soon.
  • How do I contact customer support?
Just shoot us an email :sale@picturelaser.com. our customer support team will address your question or issue immediately.
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